The Customer terms of use (“Terms”) govern the use of mobile and internet based services and other features offered by Contech Ventures Pvt. Ltd., a company incorporated in accordance with the laws of India, having its registered office at 4th Floor, Pushpak, Nr. Panchvati Cross Roads, CG Road, Ellisbridge, Ahmedabad, Gujarat 380006 (“Company”, “Goodlii”, “we”, “us”) through the website http://www.goodlii.com and through its mobile application “Goodlii” (collectively referred to as “Platform”).
Goodlii is engaged in the business of providing online platform services wherein it acts as a host/intermediary for the salon /spa/beauty parlour/tattoo parlour (“service centres”), providing an online platform to represent their services and for the customers, who by accessing the Platform are able to identify various service centres in a particular region and avail the services of the said service centres as enlisted thereof (“Services/Goodlii Services”).
The Terms constitute a binding and enforceable legal contract between Goodlii and its affiliates and you, a user of the Services or any legal entity that books Services and/or any other person who accesses the Platform in the capacity of a guest (“You” and/or “you” and/or “Customer”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.
These Terms set out the terms and conditions on which Goodlii shall provide the Services to the Customer through the Platform. In addition to these Terms and depending on the Services opted for by the Customer, the Customer may be required to read and accept the relevant terms for such Service, if any, which may be updated or modified by Goodlii from time to time. Such terms and conditions shall also be deemed to be a part of these Terms.
To use the Goodlii Services, you must first agree to the Terms. You can accept the Terms by:
These Terms shall apply to each booking you make through the Platform, including our online booking services or ordering any products.
By using the Goodlii Services, you agree that you have read, understood and are bound by these Terms, as amended from time to time and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and Policies, you must not use the Platform in any way.
Goodlii acts solely as a platform for connecting the partner, who are desirous of getting their service centres and/or services enlisted on the Platform of Goodlii (“Partner”) with You/ Customer(s). It essentially facilitates the business of salon and/or are stylists/professionals/artists providing tattoo/hair, beauty and other health and wellness services (“Partner Services”).
While you have access to the Platform, we grant you a personal, non-exclusive, non-transferable and fully revocable licence to use our Platform, as applicable to you. You understand that it does not provide or arrange for Partner Services itself; instead, Partner and the Customers independently arrange these services. The Customers are solely responsible for choosing the Partner, the type of Partner Services, and the location where the Partner Services will be performed. Any decision by a Customer to receive Partner Services is made at their own discretion and risk.
Goodlii does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of any commercial/contractual terms between the Customer(s) and the Partner(s). Goodlii may, however, offer support services to the Customers and the Partners in respect to Partner Services such as mode of payment, payment collection, customer support and other ancillary services, pursuant to the Terms. The fees/price of the products or Partner Services offered by the Partner are determined by the Partner itself and Goodlii has no role to play in such determination of price in any manner whatsoever.
The Partner may provide terms and guidelines that govern features, offers or the operating rules and policies applicable to each Partner Service such as memberships, gift vouchers, promo code and other offerings. You are responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Partner with whom you have chosen to deal with. If any of the terms, conditions, guidelines, and/or notices contained in these Terms contradict with the additional terms and conditions/guidelines specified by the Partner, then the latter terms/guidelines shall prevail.
NEITHER GOODLII NOR ITS AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES AND YOU HEREBY RELEASE GOODLII AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. GOODLII AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES.
Our Partners are required to provide Partner Services as set out in the relevant Partner Terms. We require our Partners to ensure that all information provided by them for the Platform is accurate, complete and not misleading in any way including the inclusions of Partner Services, duration of Partner Services, amenities etc. Nonetheless, we cannot verify the information which Partners provide to us. It is each Partner’s responsibility to ensure that all of its Partner Services along with other details and amenities listed on the Platform are available and accurately described. The descriptions and/or images of the Partner Services on the Platform are for illustrative purposes only, and actual Partner Services may vary from those descriptions and/or images.
To avail the Services, you will be required to create an account on the Platform (“Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 (eighteen) years of age.
You must provide accurate and complete information to Goodlii, and keep this information up to date through the Goodlii Platform. Goodlii may verify the information that you provide, and may refuse use of the Goodlii Services or Goodlii Platform without providing any reasons whatsoever.
You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify Goodlii of any disclosure or unauthorised use of Account or any other breach of security with respect to your Account. It is recommended that the login/access details of your Account is kept discreet and confidential and we shall not be liable for any unauthorised access to your Account.
By creating an Account, you agree to communications from Goodlii regarding:
You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at here and it explains the categories of personal data that we collect or otherwise process about You and the manner in which we process such data.
Our Platform may contain interactive features or services that allow any Customer who has created an Account with Goodlii to post, upload, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).
As part of the effective provision of the Goodlii Services and quality control purposes, we may request reviews from you about Partners and you agree and acknowledge that you shall not provide false, inaccurate, or misleading information in respect of the reviews.
You agree and acknowledge that Goodlii may, without notice to you, remove, or restrict access to User Content that, in its sole discretion, violates these Terms.
You grant Goodlii a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to (i) publish, display, store, host, transfer, process, communicate, make available, modify, translate, and create derivative works of the User Content, for the functioning of, and in connection with the Services. (ii) use User Content for the limited purposes of advertising and promoting the Services on the Platform, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.
In connection with these Terms and the licenses granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.
Our Platform may include promotions and advertisements initiated by a Partner(s) using the information such as contact details provided by you while availing the Services of this Platform. The Partner is solely responsible for the contents of such promotion and advertisement and Goodlii has no control over the contents of such promotions and advertisements. We do not accept any liability arising from content of any promotion and advertisement made by a Partner.
Our Platform may contain third party website links or links to social media account (s) (including those of Partners). If you decide to visit any third-party site or social media account, you do so on your own risk. We are not responsible or liable directly or indirectly for the content, accuracy or opinions expressed in such third party websites or social media account(s).
We do not screen or investigate any and all third party websites and links or any such material made available to you by the Partner through the Platform. However, we do reserve the right in our sole discretion and without any obligation to improve or correct any error or omission in any portion of the content accessible on the Platform. In the event of such improvement or correction taking place on our Platform, Goodlii shall not be liable for any delay or inaccuracies related to such updates. That, should you encounter any information so posted by a Partner (whether it is posted on the Platform or a third party link/website which link is provided on the Platform) to be incorrect/misleading, you may intimate the same to Goodlii by adhering to Clause 22 (i) of these Terms. That, Goodlii may take corrective measures as it may deem fit in its sole discretion on the basis of such intimation by you, however, it shall not be under any mandatory obligation to do so and Goodlii shall not be liable in any manner whatsoever.
Please note that when you gain access to a third party website/application/link or social media account through our Platform, these Terms and any other terms and policies of Goodlii including but not limited to the Privacy Policy will no longer be applicable. Your browsing and interaction on any other website/application/link or social media account including websites of our Partners, is subject to such third party’s terms and policies. It is advised by Goodlii that prior to proceeding further, you read such third party terms and policies.
We reserve the right, at any time and without prior notice, to remove, block or disable access to any content that we, for any reason, consider to be objectionable, in violation of the Terms or any law prevailing in India or otherwise perceived to be harmful or hurtful in general sense, in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of User Content to you under any circumstances.
We reserve the right to verify any updates, modifications or changes to any content accessible on our Platform but shall not be liable for any delay or inaccuracies related to such updates.
The Platform permits you to select the varied Partner Services that you would be interested in availing and schedule an appointment/place an order (“Appointment/Order”) through the Platform. You may check and correct any errors before confirming your Appointment/Order. Please read and check all details of your Appointment/Order before confirming the Appointment.
To book or schedule your Appointment, you must follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find a Partner that suits your requirement at your convenient time.
If you wish to reschedule your Appointment, you may do so through either the Goodlii Platform, or by contacting your Partner directly. The Goodlii Platform allows the Customer to reschedule the Appointment before 30 (thirty) minutes from the start time of the Appointment. However, the Partner may have specific terms and conditions with respect to the rescheduling of any appointment which may be visible on the Partner page/booking page. In case of any discrepancies, the specific rescheduling terms and conditions of the Partner shall prevail. The acceptance of a rescheduling request solely vests with the Partner and Goodlii has no role of whatsoever nature in this process.
If you fail to be present at the Partner’s place of business at the time indicated in your Appointment details, Goodlii will not be liable to refund any amount so paid by you in advance for the said Appointment, The same is at the ultimate discretion of the Partner who may agree to provide the Partner Services to you in the event of such delayed visit to the premises of the Partner. Goodlii will not be responsible for non-provisioning of Partner Services by a Partner for want of delayed visit and/or no show at the premises of the Partner at the scheduled Appointment time.
If in the unlikely event of a Partner being unable to provide you Partner Services on your Appointment time slot, such Partner may contact you with a request to reschedule your appointment. If you do not receive any rescheduling request before 30 (thirty) minutes from the start time of your Appointment, the Partner shall be liable to refund the service fee, so paid by you in advance, and Goodlii shall not be liable in any manner whatsoever for such service fee paid by you.
Once you book/schedule an Appointment Goodlii will provide confirmation via SMS, email, WhatsApp or a push notification. Once your Appointment has been confirmed, you will be required to make the payment in advance or at the Partner service centre directly.
Partners may issue vouchers or discount coupon, which can be used for Partner Services, or our Partners may allow you to purchase vouchers for later use against their Partner Services. The vouchers are at the discretion of the Partner.
If you purchase a voucher/ discount coupon/ package (“Vouchers”) from a Partner, this is subject to the terms and conditions of the Partner Services with respect to the said Vouchers. Goodlii shall have no control over the terms of the Vouchers offered by a Partner and shall not have any privity of contract, and in case of any dispute arising on account of the same, Goodlii shall claim no liability whatsoever.
Goodlii reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, through the Platform.
The Customer understands that any sale/purchase of a product(s) which is made available by a Partner at its service centre or otherwise, shall be done directly between the Partner and the Customer. Goodlii shall not be privy to the sale/purchase of any product and hence shall not receive any payments with respect to the sale of the product.
Charges and Fees: In respect of Partner Services you seek to avail through the Platform, a fee/service fee shall be specified against such Partner Services. The fee/service fee so proposed to be charged from you has been decided by the Partner itself and Goodlii has no role of whatsoever nature in determining the service fee of any Partner Service.
All payments made against the Services on the Platform by you shall be compulsorily in Indian Rupee acceptable in the Republic of India. You can either pay before or post completion of the Partner Service(s) by:
In the event you have opted to pay before availing the Partner Service, however choose to cancel the said booking afterwards, Goodlii will refund the entire money paid by you except the payment gateway charges.
You may also adopt to pay for the Partner Services at the Partner’s place of business post the completion of the Partner’s Services through Cash and/or any other RBI approved medium that the Partner provides.
You agree and acknowledge that the payment facility provided by Goodlii is neither a financial/banking service, but is merely a facilitator providing an electronic, automated, online electronic payment, receiving payment, collections and remittance facility for transactions on the Platform.
Payment Processors: Goodlii uses third-party payment processor (the “Payment Processor”) which is registered under RBI to act as payment gateway to link the payment card you provide to the Platform. The processing of payments or credits, UPI as applicable, in connection with your use of the Platform will be subject to the privacy policies, terms and conditions and other terms of our Payment Processor and your credit card issuer (in addition to these Terms). Goodlii takes reasonable care to ensure that the Goodlii payment services are available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to the Goodlii payment services, nor can we guarantee that the facility is virus or error-free.
The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. Goodlii shall not be liable for any error/failure/actions of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be refunded in accordance with the terms of the Payment Processor.
Goodlii is not responsible for any errors by the Payment Processor. Access to the Payment Processing may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions and will do what we can to restore the facility as soon as reasonably.
Taxes: All charges and fees are exclusive of applicable taxes. You acknowledge that the final bill you receive may include additional charges, including any applicable taxes.
You represent and warrant that all the information that you provide in relation to availing Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material or data, provided to avail the Services is incorrect, incomplete, inaccurate or misleading or if you fail to disclose any material fact.
You shall extend all cooperation to Goodlii in our defence of any proceedings that may be initiated against Goodlii due to breach of your obligations or covenants under these Terms.
By using the Platform you represent and warrant that:
In respect of the User Content, you represent and warrant that:
The Platform also allows the Customer to opt to avail Partner Services at the location of the Customer. All the terms and conditions as mentioned in these Terms shall apply in an event where the Partner provides its Partner Services at the location of the Customer.
The Customer understands that the Platform is merely a facilitator between the Partner and the Customer. The Partner and the Customer shall be solely responsible for his/her/their conduct at the location of the Customer and Goodlii disclaims all liabilities in this regard.
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to the Platform. In particular, we do not represent or warrant that the Platform will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect. In any event, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform. Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or other device, or loss of data that results from the download of any such material.
You expressly agree that your use of, or inability to use the Goodlii Services is at your sole risk. The Goodlii Services and all content delivered to you through the Platform are (except as expressly stated by Goodlii) provided “as is” and “as available” for your use, without warranties of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
In no event shall Goodlii, its officers, directors, and employees, or its contractors, directors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages or emotional distress and damages for loss of profit, goodwill, use, data or intangible loss (in cases where advise has been provided for the possibility of such damages), resulting from: (i) the use or the inability to use Services; (ii) any Partner Services or products availed by you and any dispute thereof (iii) statements or conduct of any third party on the Service (iv) harassment that is sexual or otherwise, acts of physical violence which may occur while availing Partner Services.
The limitations on Goodlii’s liability to you above shall apply whether or not Goodlii has been advised of or should have been aware of the possibility of any such losses arising.
To the maximum extent, our liability shall be limited to the amount service fees we receive in respect of a particular booking made on the Platform. Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
Goodlii and/or its licensors shall remain the owner of all intellectual property rights in Goodlii’s brands, trademarks and logos; Goodlii Services; copyright over the said Platform created by Goodlii and provided to the Partners and Customers/users for the limited purpose of use and availing specific services. Unless you have agreed otherwise in writing with the Goodlii, nothing in these Terms gives you the right to use any of Goodlii’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices), which may be affixed to or contained within the Services.
The Customer acknowledges that the ownership of all intellectual property rights in or relating to your feedback and your personal data on the Platform (including any database rights) shall vest with Goodlii. Goodlii grants the Customer only a non-exclusive license to use such intellectual property rights to avail Services subject to the Customer’s ongoing compliance with the provisions of these Terms.
The Customer shall promptly bring to the attention of Goodlii, any improper or wrongful use of any intellectual property rights of Goodlii which comes to the Customer’s notice.
If you share any ideas, suggestions, changes, or documents regarding Goodlii’s existing business (“Feedback”), you agree that (i) your Feedback does not contain the confidential or proprietary information of third party; (ii) Goodlii is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on unrestricted basis; (iii) by providing the Feedback you grant Goodlii a binding, non-binding exclusive, royalty free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive against Goodlii and its customers/users any claims/assertions, whatsoever of any nature, with regard to such Feedback.
We may request you to submit suggestions and other Feedback, including bug reports, relating to the services from time to time. We may freely use, copy, disclose, publish, display, distribute and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent or any other form of restriction arising out of your intellectual property rights.
Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or license to, our or any third party’s intellectual property rights.
Goodlii reserves the right to partially or fully restrict your access to the Goodlii Services or Goodlii Platform where any of the following occur:
Further (as Partner Services are sold by our Partners and not by Goodlii), our Partners may impose additional restrictions on who may buy and book the Partner Services that they offer. In particular, a Partner may:
These restrictions are determined solely by the Partners, and we are unable to provide you with access to these Partner Services.
You shall indemnify, defend, at our option and hold us, our parent companies, subsidiaries, affiliates and our officer, employees, directors, agents and representatives, harmless from and against any claim, demand, lawsuits, judicial proceedings, losses, liabilities, damages and costs (including without limitation, all damages, liabilities, settlements and advocates fee), due to or arising out of your access to the Services, use of Services, violation of Terms, or any violation of these Terms by any third party who may have an access to your Account.
These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
We may restrict, deactivate, or terminate your access to or use of the Services, or any portion thereof, immediately and at any point at our sole discretion (i) if you violate or breach any of the obligations, responsibilities or covenants under these Terms, (ii) when you for longer duration cease to become a user of our Services (iii) you do not, or are likely not to qualify under the applicable law or (iv) for any legitimate business, legal or regulatory reason.
You may terminate these Terms, at any time for any reason by sending a notice to Goodlii at kahaan.vasa@goodlii.com
These Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.
Any event beyond the reasonable control of the Parties, and which is unavoidable notwithstanding the reasonable care of the party affected, and shall include but not limited to war, insurrection, riot, civil unrest, sabotage, boycott, embargo, explosion, fire, earthquake, flood, unavoidable accident, pandemic, epidemic, government-enforced lockdowns, act of God, action or inaction of any governmental official or agency (civil or military) and refusal of any licences or permits, if properly applied for. If any party is prevented from or delayed in performing any of its obligations under these Terms by an event of Force Majeure, then it shall notify the other in writing of the occurrence of such event and the circumstances thereof within 15 (fifteen) days after the occurrence of such event. The party who has given such notice shall be excused from the performance or punctual performance of its obligations under these Terms for so long as the relevant event of Force Majeure continues and to the extent that such party’s performance is prevented or delayed. The occurrence of any event of Force Majeure affecting either party shall not give rise to any claim for damages or additional costs and expenses suffered or incurred by reason of Force Majeure.
The rights and obligations of the Parties under these Terms shall be governed by and be subject to Indian Law, and the Agreement shall be subject to the exclusive Jurisdiction of the Courts at Ahmedabad, Gujarat.
Goodlii reserves the right to change or modify any of the terms and conditions contained in these Terms including any other policy incorporated herein by reference, at any time and in its sole discretion. Any changes or modification will be effective immediately and you waive any right you may have to receive specific notice of such changes or modifications. You are free to decide whether or not to accept the changed/modified version of these Terms, but accepting such a changed/modified Terms is essential and required for you to continue using the Platform. You may have to click “accept” or “agree” to show your acceptance of any changes/modifications made to these Terms. In the event that you are not required to expressly click any such “accept” or “agree” option, your continued use of this Platform following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Therefore, you agree that you will periodically review these Terms from time-to- time to understand the terms and conditions that apply to your use of the Platform. If you do not agree to the terms or to any changed/amended/modified version of these Terms, your sole recourse is to terminate your use of the Platform, in which case you will no longer have access to the Platform, including any account you might have opened to access the Platform. Except as otherwise expressly stated, any use of the Platform, is subject to the version of these Terms in effect at the time of use.
You may contact our designated Grievance Redressal Team/Officer with any complaints or queries relating to the Services, or these Terms, through registered post or through email, details of which are provided below:
Name: Kahaan Vasa
Designation: Director
Email Address: kahaan.vasa@goodlii.com
Address: 4th Floor, Pushpak, Nr. Panchvati Cross Roads, CG Road, Ellis bridge, Ahmedabad, Gujarat 380006.
We shall ensure that your complaints is resolved within timelines prescribed by applicable laws.
If any of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
